How will my item be shipped?

We ship via USPS (United States Postal Service) and UPS. In order to ensure excellence in packaging, please allow 1 business days to get your package ready for shipment. If you would prefer to ship your item using an alternate method, please call us for details at 1-800-872-0195 or 305-326-0060.

Will I have to pay tax?

If your shipment is sent to an address in the state of FL, a sales tax of 7% will be applied to your purchase price. Shipments sent to any other region outside the state of Florida will not be charged sales tax.

Will I have to pay customs and duties?

If you live outside the United States of America your shipments are subject to import charges applied by your country. Please check with your local customs office what these charges will be as every country has its own rules and regulations concerning duty charges.

Is my payment secure?

Yes. Our online shopping cart is secure. We use substantial security measures (including encryption) to protect against the loss, misuse and alteration of data used in our systems.

What forms of payment are accepted?

We accept all major credit cards: American Express, Visa, Mastercard and Discover plus Paypal.

What is the refund policy?

If you are not happy with your purchase, please contact your sales advisor within 15 days from receiving your piece and we will be glad to offer an even exchange when available or a full refund, not including shipping.

How can I find a particular piece of Royal Doulton?

If you are looking for a particular piece for your collection or if you are simply interested in learning more about Royal Doulton collectibles, please don’t hesitate to contact one of our knowledgeable Royal Doulton specialists. They’re always available to give you advice or assist in finding that one special piece to expand or complete your collection.
Call toll-free: 1-800-872-0195 or 305-326-0060 or CLICK HERE to contact us.

How much is my piece worth?

Many things affect the value of a particular piece. These include: condition, age, desirability, designer, etc.

We cannot provide valuations or information on pieces not currently in our inventory. We recommend you inquire with a local antiques dealer regarding reputable appraisers in your area.

What is the privacy policy?

We created this policy to demonstrate our firm commitment to your privacy and the protection of your personal
information. Please see our Privacy Policy for more information.