CALL US TOLL FREE 1-800-872-0195 figurines and collectibles experts since 1970.

FAQ

How long has Pascoe & Company been in business?

Founded in 1971 by Ed Pascoe, Pascoe & Company has since grown into the leading dealer of current and retired Royal Doulton collectibles in the world. Click HERE for more information.

Where does Pascoe & Company get its inventory?

Our buyers travel extensively throughout the world acquiring rare pieces and entire collections. We maintain
the largest inventory of Royal Doulton figurines, character jugs, Bunnykins, flambé, series ware and art pottery anywhere in the US.

How will my item be shipped?

We ship via USPS (United States Postal Service) FedEx and UPS. In the checkout process, the various methods offered will be shown to you. You will be able to select the method which best suits you.

If you would prefer to ship your item using an alternate method, please call us for details at 1-800-872-0195 or 305-326-0060.

Will my item be insured?

Insurance is included in our shipping charges. You could choose not to insure a piece but it will not affect the price of our shipping charge.

Will I have to pay tax?

A sales tax of 7% will be applied to every sale shipped within the state of Florida, USA.

Will I have to pay customs and duties?

If you live outside the United States of America your shipments are subject to import charges applied by your country. Please check with your local customs office what these charges will be as every country has its own rules and
regulations concerning duty charges.

Is my payment secure?

Yes. Our online shopping cart is secure. We use substantial security measures (including encryption) to protect against the loss, misuse and alteration of data used in our systems. Please see our Privacy Policy.

What forms of payment are accepted?

We accept all major credit cards: American Express, Visa, Mastercard and Discover.

How do I know IF I’m getting a perfect piece?

Every item that enters our Receiving Department is inspected for chips, cracks or restorations. We will always inform our customers about the condition of the piece prior to the sale. We will never knowingly sell you a piece as perfect if that is not the case.

If you do receive a piece deemed perfect by Pascoe & Company and it does not meet your expectations, please contact your sales person within 15 days of its arrival.

What is the extent of the restoration?

We use the best restorers available to bring damaged Royal Doulton pieces back to life. These are master restorers who have been dealing with Royal Doulton pieces for years.

If you wish to know the extent of restoration of a particular piece, please contact your sales person as each piece has its own individual history.

I received a damaged piece. What do I do?

Please contact your sales person within 15 days of arrival.

Is my piece restored?

We strive for customer satisfaction. We will never knowingly sell you a restored piece without previously informing you of the extent of the restoration.

If you suspect we shipped you a restored piece in error, please contact your sales department within 15 days of arrival.

What is the refund policy?

If you are not happy with your purchase, please contact your sales advisor within 15 days from receiving your piece and we will be glad to offer an even exchange when available or a full refund, not including shipping.

How can I find a particular piece of Royal Doulton?

If you’re looking for a particular piece for your collection or if you are simply interested in learning more about Royal Doulton collectibles, please don’t hesitate to contact one of our knowledgeable Royal Doulton specialists. They’re always available to give you advice or assist in finding that one special piece to expand or complete your collection.
Call toll-free: 1-800-872-0195 or 305-326-0060 or CLICK HERE to contact us.

How much is my piece worth?

Many things affect the value of a particular piece. These include: condition, age, desirability, designer, etc.

We cannot provide valuations or information on pieces not currently in our inventory. We recomemend you make inquire with a local antiques dealer regarding reputable appraisers in your area.

Our online source to value your Royal Doulton Character & Toby jugs is http://doultonpriceguide.com/

What is the privacy policy?

We created this policy to demonstrate our firm commitment to your privacy and the protection of your personal
information. Please see our Privacy Policy for more information.